Cancellation Policy

Cancellation Policy

 

Minor projects & ad-hoc services

This is the cancellation policy specific to small-scale renovation projects and other services that do not exceed 5 working days. The terms may differ for otherservices or under unique contractual agreements.

 

Notification requirements

Customers are required to notify us of any cancellations at least 48 hours in advance of the scheduled service. Notifications can be made by phone or email.

 

Late Cancellation

Cancellations made within 48 hours of the scheduled service may incur a cancellation fee equal to 50% of the cost of the service.

 

No-show policy

If a customer fails to show up for a scheduled service without notice, a fee equal to the full cost of the service may be charged.

 

Re-booking

Customers can rebook their service at no extra cost if done more than 48 hours before the original appointment. Re-booking within the 48-hour window may be subject to availability and may also incur additional charges.

 

Handling Emergencies

We understand that unforeseen circumstances may arise. In the event of genuine emergencies, we will consider waiving the cancellation fee after receiving appropriate documentation or evidence.

 

Refund policy

If a payment has already been made and the service is cancelled under our policy guidelines, the customer may be entitled to a full or partial refund, depending on the notification given.

 

Effective Communication

We highly value communication with our customers. If you have any questions or concerns about our cancellation policy or wish to discuss a specific situation, please contact our customer service team.

We ask our customers to respect the time of our staff and understand that last-minute cancellations may affect their schedules and income. This policy helps us to ensure that our services run smoothly and efficiently for all customers.

 

 

 

Cancellation Policy for Major Work

This is the cancellation policy specific to large-scalerenovation projects. The terms may differ for otherservices or under unique contractual agreements.

 

Advance Notice for Cancellation

For major renovation projects that extend over fiveworking days, clients are required to provide aminimum notice of 7 days for any cancellations.This notice should be communicated through eitherphone or email.

 

Cancellation Fees for Late Notice

Cancellations notified less than 7 days before thescheduled start of the project may incur a fee. Thisfee will be 30% of the estimated project cost tocover planning and resource allocation efforts.

 

No-Show Policy

If a client fails to be available on the scheduled startdate without prior cancellation notice, a feeequivalent to 50% of the total project estimate maybe charged. This policy is in place due to thesignificant planning and resource allocationinvolved in larger projects.

 

Rescheduling Requests

Clients wishing to reschedule their project shouldinform us at least 7 days before the original startdate. Rescheduling requests made less than 7 daysin advance will be subject to availability and mayincur a rescheduling fee of 20% of the projectestimate.

 

Handling Emergencies

We acknowledge that emergencies can occur.

In such cases, we are willing to waive or reducecancellation fees if adequate proof ordocumentation of the emergency is provided.

 

Refund Policy

For pre-paid services, if the project is cancelled inadherence to our policy, the client may be eligiblefor a full or partial refund. The refund amount willbe determined based on the timing of thecancellation notice.

 

Effective Communication

We emphasize the importance of clear and timelycommunication with our clients. Should you haveany inquiries or need to discuss specific detailsregarding our cancellation policy, please contactour customer service team.

 

Professional Time Consideration

Our policy is crafted to respect the time andpreparation efforts of our professionals. Weunderstand that unexpected changes can occur,but we ask for consideration of the impact causedby last-minute alterations or cancellations.

 

 

 

Policy Note

This is a general cancellation policy, and specific conditions may differ depending on the nature of the service or individual agreements.


ESG Policy

Introduction

Structura is committed to integrating Environmental, Social, and Governance (ESG) principles into the heart of our business operations. This document outlines our approach to sustainability, social responsibility, and governance, reflecting our dedication to ethical practices, environmental stewardship, and social well-being.

Environmental Principles

We recognize the importance of protecting the environment and commit to reducing our ecological footprint through sustainable business practices. Our environmental policy focuses on:

  • Sustainable Materials and Methods: Selecting construction materials and methods that minimize environmental impact, promoting the use of renewable resources and energy-efficient solutions.
  • Waste Reduction: Implementing practices to reduce waste generation and promote recycling and reuse of materials throughout our operations.
  • Energy Efficiency: Striving for energy efficiency in our projects and workplace, aiming to reduce greenhouse gas emissions and conserve natural resources.

Social Principles

Structura is dedicated to fostering a supportive, inclusive, and diverse workplace where every team member feels valued and respected. Our social policy emphasizes:

  • Workplace Culture: Promoting a culture of respect, diversity, and inclusion, ensuring a safe and positive working environment for all employees.
  • Community Engagement: Engaging with and contributing to the communities where we operate, supporting local initiatives, and encouraging employee volunteerism.
  • Employee Development: Investing in our employees' professional growth and development, providing opportunities for training, education, and career advancement.

Governance Principles

Our commitment to governance is based on integrity, transparency, and ethical decision-making. We adhere to the highest standards to ensure accountability and trust. Our governance policy includes:

  • Ethical Standards: Upholding strict ethical standards in all business dealings and relationships, ensuring fairness and honesty in our interactions.
  • Transparency: Maintaining transparency in our operations and decision-making processes, ensuring stakeholders are informed and engaged.
  • Compliance: Ensuring full compliance with all applicable laws, regulations, and industry standards, conducting our business with the utmost professionalism and responsibility.

Implementation and Monitoring

Structura is dedicated to the continuous improvement of our ESG performance. We will regularly review and update our policies and practices to align with evolving standards and stakeholder expectations. Our commitment to ESG principles will be reflected in our project planning, execution, and evaluation processes, ensuring that we not only meet but exceed our sustainability, social, and governance objectives.

Conclusion

Through our ESG policy, Structura reaffirms its commitment to conducting business in a manner that is environmentally sustainable, socially responsible, and governed by integrity. We believe that by embedding ESG principles into our operations, we can make a positive impact on society and the environment, while also achieving our business goals.


Privacy Policy & Cookies

This website collects some Personal Data from its Users.

 

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: first name, last name, email address, username, various types of Data, Cookies and Usage Data. Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.

Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available. Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.

 

Mode and place of processing the Data

 

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

 

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies: Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law; provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof; processing is necessary for compliance with a legal obligation to which the Owner is subject; processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner; processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party. In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

 

Place

The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data. Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

 

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Therefore: Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed. Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner. The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

 

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Managing support and contact requests, Contacting the User, Registration and authentication, Traffic optimization and distribution, Displaying content from external platforms, Analytics and Managing contacts and sending messages. Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

 

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

 

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookies and Usage Data. Place of processing: US – Privacy Policy – Opt Out.

 

Contacting the User

Contact form (this Application)

By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header. Personal Data collected: email address, first name and last name, phone number.

Access to third-party accounts

Facebook account access
Permissions: device information; Email; Tracker

WhatsApp account access
Permissions: device information; phone number; Tracker


Cookies Policy

 

Cookies consist of portions of code installed in the browser that assist the Owner in providing the Service according to the purposes described. Some of the purposes for which Cookies are installed may also require the User’s consent. Where the installation of Cookies is based on consent, such consent can be freely withdrawn at any time following the instructions provided in this document.

 

Technical Cookies and Cookies serving aggregated statistical purposes

 

Activity strictly necessary for the functioning of the Service

This Application uses Cookies to save the User’s session and to carry out other activities that are strictly necessary for the operation of this Application, for example in relation to the distribution of traffic.

 

Activity regarding the saving of preferences, optimization, and statistics

This Application uses Cookies to save browsing preferences and to optimize the User’s browsing experience. Among these Cookies are, for example, those used for the setting of language and currency preferences or for the management of first party statistics employed directly by the Owner of the site.

 

Other types of Cookies or third parties that install Cookies

Some of the services listed below collect statistics in an anonymized and aggregated form and may not require the consent of the User or may be managed directly by the Owner – depending on how they are described – without the help of third parties. If any third party operated services are listed among the tools below, these may be used to track Users’ browsing habits – in addition to the information specified herein and without the Owner’s knowledge. Please refer to the privacy policy of the listed services for detailed information.

 

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

 
Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookies and Usage Data. Place of processing: US – Privacy Policy – Opt Out.

 

Traffic optimization and distribution

This type of service allows this Application to distribute their content using servers located across different countries and to optimize their performance.

Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between this Application and the User’s browser.

Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information User are transferred.

 

How to provide or withdraw consent to the installation of Cookies

In addition to what is specified in this document, the User can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing Cookies.

Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this website.

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses: Google ChromeMozilla FirefoxApple Safari and Microsoft Internet Explorer. With regard to Cookies installed by third parties, Users can manage their preferences and withdrawal of their consent by clicking the related opt-out link (if provided), by using the means provided in the third party’s privacy policy, or by contacting the third party. Notwithstanding the above, the Owner informs that Users may follow the instructions provided on the subsequently linked initiatives by the EDAA (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

 

Owner and Data Controller

Bartosz Lopata-Groblewski
Person/organization number: 19830525-9296
Säbygatan 25 A / 1201
261 33, Landskrona

Owner contact: contact

Since the installation of third-party Cookies and other tracking systems through the services used within this Application cannot be technically controlled by the Owner, any specific references to Cookies and tracking systems installed by third parties are to be considered indicative. In order to obtain complete information, the User is kindly requested to consult the privacy policy for the respective third-party services listed in this document. Given the objective complexity surrounding the identification of technologies based on Cookies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of Cookies by this Application.


Definitions and legal references

 
 

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

 

Usage Data

Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

 

User

The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

 

Data Subject

The natural person to whom the Personal Data refers.

 

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

 

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

 

This Application

The means by which the Personal Data of the User is collected and processed.

 

Service

The service provided by this Application as described in the relative terms (if available) and on this site/application.

 

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

 

Cookies

Small sets of data stored in the User’s device.

 

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation). This privacy policy relates solely to this Application, if not stated otherwise within this document.