Cancellation Policy

Minor projects & ad-hoc services

This is the cancellation policy specific to small-scale renovation projects and other services that do not exceed 5 working days. The terms may differ for otherservices or under unique contractual agreements.

Notification requirements

Customers are required to notify us of any cancellations at least 48 hours in advance of the scheduled service. Notifications can be made by phone or email.

Late Cancellation

Cancellations made within 48 hours of the scheduled service may incur a cancellation fee equal to 50% of the cost of the service.

No-show policy

If a customer fails to show up for a scheduled service without notice, a fee equal to the full cost of the service may be charged.

Re-booking

Customers can rebook their service at no extra cost if done more than 48 hours before the original appointment. Re-booking within the 48-hour window may be subject to availability and may also incur additional charges.

Handling Emergencies

We understand that unforeseen circumstances may arise. In the event of genuine emergencies, we will consider waiving the cancellation fee after receiving appropriate documentation or evidence.

Refund policy

If a payment has already been made and the service is cancelled under our policy guidelines, the customer may be entitled to a full or partial refund, depending on the notification given.

Effective Communication

We highly value communication with our customers. If you have any questions or concerns about our cancellation policy or wish to discuss a specific situation, please contact our customer service team.

We ask our customers to respect the time of our staff and understand that last-minute cancellations may affect their schedules and income. This policy helps us to ensure that our services run smoothly and efficiently for all customers.

Cancellation Policy for Major Work

This is the cancellation policy specific to large-scalerenovation projects. The terms may differ for otherservices or under unique contractual agreements.

Advance Notice for Cancellation

For major renovation projects that extend over fiveworking days, clients are required to provide aminimum notice of 7 days for any cancellations.This notice should be communicated through eitherphone or email.

Cancellation Fees for Late Notice

Cancellations notified less than 7 days before thescheduled start of the project may incur a fee. Thisfee will be 30% of the estimated project cost tocover planning and resource allocation efforts.

No-Show Policy

If a client fails to be available on the scheduled startdate without prior cancellation notice, a feeequivalent to 50% of the total project estimate maybe charged. This policy is in place due to thesignificant planning and resource allocationinvolved in larger projects.

Rescheduling Requests

Clients wishing to reschedule their project shouldinform us at least 7 days before the original startdate. Rescheduling requests made less than 7 daysin advance will be subject to availability and mayincur a rescheduling fee of 20% of the projectestimate.

Handling Emergencies

We acknowledge that emergencies can occur.

In such cases, we are willing to waive or reducecancellation fees if adequate proof ordocumentation of the emergency is provided.

Refund Policy

For pre-paid services, if the project is cancelled inadherence to our policy, the client may be eligiblefor a full or partial refund. The refund amount willbe determined based on the timing of thecancellation notice.

Effective Communication

We emphasize the importance of clear and timelycommunication with our clients. Should you haveany inquiries or need to discuss specific detailsregarding our cancellation policy, please contactour customer service team.

Professional Time Consideration

Our policy is crafted to respect the time andpreparation efforts of our professionals. Weunderstand that unexpected changes can occur,but we ask for consideration of the impact causedby last-minute alterations or cancellations.

Policy Note

This is a general cancellation policy, and specific conditions may differ depending on the nature of the service or individual agreements.